MUSMYS ownership support
Care for
your sound.
Warranty, returns & refunds, clearly explained.
Review the coverage, return conditions, refund process and steps to request help with your MUSMYS component.
At a glance only. Please read the coverage, exclusions and conditions below.
01 / Warranty coverage
Know what is covered.
Standard warranty
We provide a 12-month warranty for all amplifiers and main units from the date of receipt. This covers defects in materials and workmanship under normal use.
Vacuum tubes
Due to the consumable nature of vacuum tubes, all stock tubes supplied with our amplifiers are covered by a 90-day warranty.
What is not covered
- Damage caused by misuse, abuse, or improper storage.
- Damage caused by connecting to incorrect voltage sources (e.g., plugging a 110V unit into a 220V outlet).
- Modifications or repairs performed by unauthorized third parties.
- Normal wear and tear or cosmetic damage that does not affect performance.
02 / Returns & refunds
A clear return process.
You may request a return within 14 calendar days after confirmed delivery. Please contact us before sending any item back.
This return policy is separate from the 1-year manufacturing-defect warranty described in our Terms and Conditions.
Return conditions
- Items must be in brand new, undamaged and resellable condition.
- Please include all original packaging, manuals, cables, accessories and any included parts.
- A return authorization from MUSMYS is required before shipment. Returns sent without authorization may be refused.
Non-returnable situations
- Damage caused by misuse, incorrect voltage connection or unauthorized modification.
- Items returned incomplete, damaged, altered or with missing original packaging or accessories.
- Returns requested solely because of customs duties, taxes or import charges.
Non-defective returns: A restocking fee of 10%–15% may apply to cover inspection and repackaging costs.
Shipping costs
| Reason for return | Shipping responsibility |
|---|---|
| Defective item | MUSMYS will cover the shipping costs for returning defective items or sending replacements. |
| Change of mind | If you are returning an item due to personal preference (e.g., changed mind, ordered wrong voltage), the customer is responsible for round-trip shipping costs. |
For non-defective returns, the buyer is responsible for return shipping, insurance, customs duties, taxes and any related handling charges. Original outbound shipping charges and customs-related fees are non-refundable. Please use a tracked and insured service, as the buyer remains responsible for the item until it is received and inspected.
Refunds
Once a returned item is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 5 business days after inspection. Your payment provider may require additional time to complete the transaction.
03 / Shipping damage
Inspect on arrival.
Please inspect your package immediately upon delivery. If an item arrives damaged or incorrect, contact us within 7 days of delivery. Include your order number and clear photos or video of the item and packaging so we can review the issue and provide an appropriate solution.
If you notice any visible damage to the box or the unit:
- Take clear photos of the packaging and the damage.
- Contact us within 7 days at official@musmys.com.
- Do not discard the original packaging, as it is required for insurance claims.
04 / Return or warranty service
Let’s take the next step.
To initiate a return or warranty claim, please follow these steps:
Contact MUSMYS.
Email us at official@musmys.com with your Order Number, the reason for return or a description of the issue, and photos when applicable.
Receive your RMA.
We will provide you with a Return Merchandise Authorization (RMA) number and the return address. Do not ship items back without an RMA number.
Pack carefully.
Audio equipment is heavy and fragile. Please use the original foam and box to ensure safe transit.
A more personal answer
We’re here to help.
Contact us with your order number and a description of the issue to begin your return or warranty enquiry.
